摘要 |
A system and method providing a centralized network for facilitating travel reservations and/or services. The system comprises a network with hub sites that provide a centralized connection for Global Distribution Systems/Computer Reservation Systems, travel vendors, and travel office point of service terminals. The travel office point of service terminals provide a plurality of modules for various travel related applications such as a low fare search module, a computer telephony integration module, a super passenger name record database, a customer database, a trip planning module, a customer relationship management module, a workflow module, and an integrated e-mail booking system. |
申请人 |
AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY INC. |
发明人 |
CAMPBELL, DAVID, E.;FITZGERALD, MATT;GARCIA, PHILIP, A.;KLEIN, JAMES;LAUGHLIN, MICHAEL, KEITH;QUALANTONE, MIKE;SCHULTZ, DEBBIE, L.;SHAPIRO, JEAN |