| 摘要 |
The present invention provides a method for managing delivery of a service that includes an initial step of modeling the service delivery by defining selected attributes of and inter-relationships among four interacting components including a service provider, one or more customers of the service, technology required for delivering the service as well as one or more suppliers of that technology. The selected attributes and inter-relationships are then monitored, and performance metrics for assessing the quality of service delivery are generated based on the monitored attributes and inter-relationships.
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