| 发明名称 |
METHOD AND APPARATUS FOR ANTICIPATING AND PLANNING COMMUNICATION-CENTER RESOURCES BASED ON EVALUATION OF EVENTS WAITING IN A COMMUNICATION CENTER MASTER QUEUE |
| 摘要 |
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| 申请公布号 |
AU2003260115(A1) |
申请公布日期 |
2004.03.19 |
| 申请号 |
AU20030260115 |
申请日期 |
2003.08.27 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
YEVGENIY PETROVYKH |
| 分类号 |
H04L12/24;H04L12/58;H04L29/06;H04L29/08;H04M3/22;H04M3/36;H04M3/51;H04M3/523;H04M7/00;H04M7/12;H04Q3/64 |
主分类号 |
H04L12/24 |
| 代理机构 |
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代理人 |
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| 主权项 |
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| 地址 |
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