TECHNIQUE FOR PROVIDING PERSONALIZED INFORMATION AND COMMUNICATIONS SERVICES

摘要

A communications system for providing a service includes an interface configured to receive a directory assistance communication from a requester seeking a desired listing from among a plurality of available desired listings. A processor is configured to obtain a stored profile associated with the requester, the profile including at least one delivery preference set by the requester relating to the format in which said requester desires to have the desired listing delivered to them. A device configured to provide a communication listing associated with the desired listing to the requester, in response to the directory assistance request, in accordance with the preference proscribed by the requester in the profile and then connecting the requester to a second communication listing associated with the desired listing.