| 发明名称 |
Customer service operation using wav files |
| 摘要 |
A customer service center includes a server connected to a computer network. The server contains a speech recognition system. An operator station is capable of connecting to the server. A microphone is connected to the operator station. A codec is connected to the microphone and the operator station.
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| 申请公布号 |
US6640210(B1) |
申请公布日期 |
2003.10.28 |
| 申请号 |
US20000596488 |
申请日期 |
2000.06.19 |
| 申请人 |
SCHAEFER FREDERICK ANTHONY;BRASHEAR PAUL MICHAEL |
发明人 |
SCHAEFER FREDERICK ANTHONY;BRASHEAR PAUL MICHAEL |
| 分类号 |
G06Q30/00;G10L15/26;(IPC1-7):G01L21/00 |
主分类号 |
G06Q30/00 |
| 代理机构 |
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代理人 |
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