| 摘要 |
<P>PROBLEM TO BE SOLVED: To provide an information collection method and system, capable of dispensing with a clerk's special work for collecting customer information, collecting the customer information over a business talk with the customer, and performing individual measure to the customer. <P>SOLUTION: Conversation of the customer and the clerk is input as voice information from a voice input means 1, and the information on the customer is read from a card reader 12 to identify the customer by a customer identifying means 11. The input voice information is converted to character information by an information converting means 2, and then semantic analysis is made by a document analysis means 3. A tag applying means 4 applies a tag to a word in the document information subjected to semantic analysis with reference to a key word dictionary 5 and registers the same in a customer information database 6. <P>COPYRIGHT: (C)2003,JPO |
