System and method for automated return to messaging mailbox

摘要

A messaging system (10) includes a voice mail system (VMS) (20) in communication with a telecommunications switch (22). The VMS (20) includes a call processor (28) and a message mailbox (30). The mailbox (30) includes a message queue (32) and a pointer (34). The call processor (28) is capable of transferring a user call and generating a re-call protocol element in response by transfer request received during message playback. The telecommunications switch (22) can reconnect the transferred call after termination thereof to the call processor (28) according to the re-call protocol element. The reconnected call accesses the voice message stored at a return position indicated by the pointer. The call transfer feature can also be used with shared mailboxes.