发明名称 |
Dynamic management of helpdesks |
摘要 |
Computerized systems and methods for managing a workload varying in time applicable to a help desk. A future workload is forecast from historical workload data. A first analysis result is built on an earlier section of historical data, and a second analysis result is built with more recent historical data. The two results are combined to yield a workload forecast. Further, the resources needed for covering a forecast workload value are calculated automatically by equating generic expressions for the resources demanded for servicing the forecast workload and the resources offered for handling the workload.
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申请公布号 |
US2003065548(A1) |
申请公布日期 |
2003.04.03 |
申请号 |
US20020256191 |
申请日期 |
2002.09.26 |
申请人 |
INTERNATIONAL BUSINESS MACHINES CORPORATION |
发明人 |
SCHMIDT HANS-JOERG |
分类号 |
G06Q10/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q10/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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