| 摘要 |
The invention provides systems and methods for evaluating the productivity and efficiency of a business services provider, with respect to services provided to a particular user of said services, using quantitative benchmark data and qualitative best-practice/best-in-class data for similar services provided by similar service providers. Quantitative and qualitative data relating to the business service provider being evaluated is conformed a categorical framework so that it can be readily compared to similarly conformed quantitative benchmark data and qualitative data. The methods and systems for the invention generate evaluation/assessment reports showing the degree to which the service provider's business metrics deviate from the benchmarks and how the practices and structure of the service provider differ from best-practice/best-in-class designations. The invention further provides methods and systems for the periodic and/or continuing evaluation of the service provider.
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