| 摘要 |
<p>Method and system for enabling users to perform self-service operations in interactive TV environments. In one embodiment, the method enables users to select and activate programming packages (208) via a set-top box (104), thereby eliminating the need for the users to have to call a call center to activate the set-top box (104). Using a set of interactive screens (102), the user is enabled to view various programming package information (212). In one embodiment, the method assists users who are moving to activate/reactivate broadcast services. For example, options are provided to enable the user to schedule service work, disconnect and activate services, and other activities connected with the move. In another embodiment, the method enables a user to select a programming package based on packages that are recommended by the system. Historic usage patterns, including viewing habits and attempts to access unavailable content are analyzed to determine which programming package should be recommended for.</p> |
