发明名称 |
Engine to present a user interface based on a logical structure, such as one for a customer relationship management system, across a web site |
摘要 |
A flowchart-based tool can be used to build a logical structure. In the context of a customer relationship management (CRM) system, the logical structure can comprise an ordered set of questions and branching logic that are presented to a customer of the business when the customer contacts the business with an inquiry, such as for a sale or service inquiry or other interaction. An engine can run a session associated with the logical structure, with the session presenting questions, text, graphics, and the like dynamically to customer across a network, such as the Internet and a web site. Branching logic determines the appropriate information to present to the user based on answers to previous questions. The engine allows presentation of the information to the user/customer, by generating hypertext markup language (HTML) files to display the questions or other elements of the logical structure as part of a user interface on a client terminal of the customer.
|
申请公布号 |
US2002140731(A1) |
申请公布日期 |
2002.10.03 |
申请号 |
US20010820333 |
申请日期 |
2001.03.28 |
申请人 |
SUBRAMANIAM PAVITRA;WANG ROBERT H.;MALDEN MATTHEW S. |
发明人 |
SUBRAMANIAM PAVITRA;WANG ROBERT H.;MALDEN MATTHEW S. |
分类号 |
G06F3/033;G06F3/048;G06F9/44;G06Q30/00;(IPC1-7):G06F3/00;G06F13/00 |
主分类号 |
G06F3/033 |
代理机构 |
|
代理人 |
|
主权项 |
|
地址 |
|