METHOD AND SYSTEM FOR ALLOCATING PERSONNEL AND RESOURCES TO EFFICIENTLY COMPLETE DIVERSE WORK ASSIGNMENTS

摘要

The present invention provides a method for processing multiple work assignments to a mobile workforce having a plurality of mobile workforce members. The steps of this method include receiving a first work assignment. This work assignment is then examined to determine the type of work assignment, a service assignment or a pooled assignment. If the work assignment is a pooled work assignment, the work assignment is placed within a pooled work assignment queue. Similarly, if the work assignment is a service work assignment, that assignment is placed within a service work assignment queue. The process is iterative and additional work assignments may be received and sorted into the proper queue. A schedule may then be created for each individual work force member according to the assignments within the service queue. These scheduled are examined and periods of availability or slack times are identified. These periods of availability or slack time are then filled with work assignments from the pooled queue.