A METHOD, SYSTEM AND APPARATUS FOR PROVIDING MONITORING OF ELECTRONIC TRANSACTIONS

摘要

A method for creating and maintaining a web transaction monitoring system includes determining a customer's monitoring needs, developing a customized monitoring solution, installing a web browser (48) of the customized solution with the client (18), configuring a tester (46) of the customized solution over the internet (12), providing customer support, and updating the monitoring architecture. Providing customer support includes providing an operations center which receives alerts from the local and remote element of the customized solution. Monitoring operators at the operations center may implement corrective action to the alerts in the form of scripts or manual acts.