| 发明名称 |
SYSTEM, METHOD, AND DEVICE FOR USER SUPPORT |
| 摘要 |
<p>PROBLEM TO BE SOLVED: To provide a user support system which is convenient to users. SOLUTION: The hierarchical structure and array order of links of question contents of FAQ's are changed according to a past question history such as the frequency of questions made by users and the fields of the question contents. The FAQ's which are easy for users to retrieve can be provided.</p> |
| 申请公布号 |
JP2002024291(A) |
申请公布日期 |
2002.01.25 |
| 申请号 |
JP20000209940 |
申请日期 |
2000.07.11 |
| 申请人 |
MEGAFUSION CORP;MEGA CHIPS CORP |
发明人 |
MURAI SEIJI;YAMAGUCHI HIROAKI;IIJIMA YOICHI |
| 分类号 |
G06Q30/02;G06F17/30;G06Q10/00;G06Q50/00;(IPC1-7):G06F17/30;G06F17/60 |
主分类号 |
G06Q30/02 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
|
| 地址 |
|
