Maintenance support system for electronic apparatus

摘要

A maintenance support system for an electronic apparatus, having an electronic processing system including an electronic apparatus and a remote management system connected to each electronic processing system, wherein each electronic processing system comprises a means for transmitting information of the connection of the electronic apparatus, information concerning setting of the electronic apparatus, and information notifying occurrence of a trouble of the electronic apparatus to the remote management system, and the remote management system comprises a means for reporting the notification in the remote management system when receiving the notification, a means for configuring a reproduction electronic apparatus having substantially the same connection, setting as the connection and setting of the electronic apparatus in the remote management system, and a means for reproducing on the reproduction electronic apparatus the state when the trouble occurred by executing the same operation as the operation of the electronic apparatus. <IMAGE>