| 摘要 |
<p>A computer-based system and method for managing key process indicators (20, 22, 24, 38, 40, 42, 44, 46, 68, 70, 80, 82, 92, 94, 96, 98). The user enters data into the system that is representative of work that is to be performed or has been performed to service or repair a product (46). Various measurements of productivity (12, 14), such as those related to assets (12), labor (14), performance (38), and administration (40), are calculated from the entered data and subsequently displayed to the user. Each of these calculated measurements represent key process indicators as a measurement of the performance of various aspects of the service or repair business. The user can enter goal parameters for each key processor indicator, and the system flags those key processor indicators that meet, or fail to meet, the prescribed goals.</p> |
