发明名称 |
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM AND METHOD |
摘要 |
The invention provides in one form a customer relationship management system comprising a memory in which is maintained an interaction database of interaction data representing interactions between customers and merchants; retrieval means arranged to retrieve, based on a set of criteria, a promotional group subset of the customers stored in the interaction database; a promotion analyser arranged to retrieve from the interaction database data representing interactions involving customers in the promotional group; and display means arranged to display a representation of the retrieved interaction data. The invention also provides a related method and computer program.
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申请公布号 |
WO0115030(A1) |
申请公布日期 |
2001.03.01 |
申请号 |
WO2000NZ00164 |
申请日期 |
2000.08.21 |
申请人 |
COMPUDIGM INTERNATIONAL LIMITED;RYAN, PATRICK, NICHOLAS |
发明人 |
RYAN, PATRICK, NICHOLAS |
分类号 |
G06Q30/00;(IPC1-7):G06F17/60 |
主分类号 |
G06Q30/00 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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