| 摘要 |
Specialized computer terminals with a telephone, touch screen and magnetic stripe reader are used to access a customer's bill from various locations within a hotel, such as a restaurant and bar. When checking out a customer can review the bill and can be automatically linked to a customer service representative (CSR) over voice and data links. Groupware permits the customer and CSR to cooperatively review the same version of the bill on their respective terminals and resolve any disputes.
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