发明名称 A system, method and article of manufacture for a customer profile-tailored support interface in an electronic software distribution environment
摘要 A system, method, and article of manufacture are provided for providing a customer support interface tailored according to a profile of the customer. First, a user is prompted to enter user input relating to the user, after which the user input is received over a network. In use, a request may be received from the user for the customer support. A customer support-related content is then determined based on the user input. Such customer support-related content is then transmitted to the user.
申请公布号 AU6065100(A) 申请公布日期 2001.01.31
申请号 AU20000060651 申请日期 2000.06.29
申请人 AC PROPERTIES B.V. 发明人 DAMIAN P. EVANS;PEKKA T. HUTTUNEN;ALI PIYARALI
分类号 G06F9/44 主分类号 G06F9/44
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