| 摘要 |
A network management system utilizes a multipurpose data collection agent (200) to collect performance data, configuration and configuration change data, and other system data from computers and routers in a network. The multipurpose data collection agent (200) calls specific data collection subroutines to gather data from the data sources (14). The data is stored in a central data store (22), which is accessible by a web server (24). The data store is then used by a help desk function module to provide efficient and responsive solutions to existing or potential network problems.
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