In a call centre connected via a network to a number of terminals, at least part of a process of automatic call distribution (ACD) is carried out at the terminals.
申请公布号
WO9940712(A1)
申请公布日期
1999.08.12
申请号
WO1999GB00057
申请日期
1999.01.08
申请人
BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY;BEDDUS, SIMON, ALEXANDER;WILLS, FENELA;FISHER, DAVID, MARK;WELLS, DAVID
发明人
BEDDUS, SIMON, ALEXANDER;WILLS, FENELA;FISHER, DAVID, MARK;WELLS, DAVID
