CALL OVERFLOW ADDRESS POINTER METHOD AND APPARATUS

摘要

A method and appartus are provided for identifying a call record by a source automatic call distributor (11A) to a host computer (12) of a telephone call received from a public switched telephone network (PSTN) (16) and overflowed from the source automatic call distributor (11A) to a destination automatic call distributor (11B, 11C) in a call distribution system (10) using telescripted call control. The call record is stored under a call identifier of the source automatic call distributor (11A) in a memory (28) of the host computer (12).