发明名称 |
Interface for automatic call distributor for performing agent functions via host computer |
摘要 |
An interface (204) for an automatic call distributor (102) which connects incoming telephone calls to selected ones of a plurality of agents provides communications with a host computer (108). An agent (112) communicates to the automatic call distributor (102) through a host terminal (104) connected to the host computer (108). The interface (204) permits the agent (112) to request the assistance of a supervisor (116), to initiate an emergency and to repeat an announcement. The interface (204) receives signals from the host computer (108) via a data link (110). The signals being representative of the desired function requested by the agent (112). The interface (204) conditions the signals for proper receipt by the automatic call distributor (102) such that the automatic call distributor (102) performs the requested function.
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申请公布号 |
US5586178(A) |
申请公布日期 |
1996.12.17 |
申请号 |
US19940315047 |
申请日期 |
1994.09.29 |
申请人 |
ROCKWELL INTERNATIONAL CORPORATION |
发明人 |
KOENIG, PETER J.;BLAHA, DAVID L. |
分类号 |
H04M3/42;H04M3/51;(IPC1-7):H04M3/00;H04M11/04;H04M15/00 |
主分类号 |
H04M3/42 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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