Analysis of a communication event

摘要

Method, system, device, server and computer program product for analyzing a communication event occurring over a network, wherein a network service provider provides access to the network for a communication client executed at the device to engage in the communication event. The communication client detects a problem with the communication event. Communication metric data relating to the communication event is determined. It is determined, using the determined communication metric data, whether the detected problem is caused by a reason (i) of a poor network condition in the network, or a reason (ii) of the network service provider discriminating against transmission over the network of a type of data used in the communication event. In the event that it is determined that the detected problem is caused by reason (ii), a notification is provided to a user of the device.

主权项

1. A method of analyzing a communication event occurring over a network by a communication client executed at a device to engage in the communication event via a network service provider through which the communication event occurs that provides access to the network, the method comprising the communication client:
detecting a problem with the communication event; determining communication metric data relating to the communication event on the network service provider, including a particular type of data used in the communication event; comparing the communication metric data with other communication metric data, where the other communication metric data corresponds to a different communication event (i) performed by the communications client via a different network service provider and (ii) including the particular type of data; recognizing, based at least in part on said comparing, that the network service provider through which the communication event occurs discriminates against transmission over the network of the particular type of data used in the communication event; computing a confidence value indicative of a certainty with which the detected problem is caused by the discrimination against the particular type of data; and providing a notification to the device based on the confidence value that is indicative of the discrimination against the particular type of data.