| 摘要 |
<p>In an automatic call distribution (ACD) system (10) having a plurality of client systems (12, 112, 212) and at least one host server system (13), the host server system (13) for conducting transactions in real time, a method is provided for creating and reporting data substantially synchronously with other data and in substantial real-time with events which generate the data, wherein at the host server system (13), requests are handled and translated directly into executable machine code containing all knowledge needed to execute the request as a query as if the query were directed to a relational database. A query in real-time interaction is used to access data in shared memory (44) of the host server system (13) and report information, typically status information related to transactions of interest, to the requesting client system (12, 112 or 212). A database manager module (46) is employed to monitor data in a static database (48) and to provide relevant information to shared memory (44) for access by data access module (42).</p> |
