发明名称 |
Interactive call distribution processor |
摘要 |
Call processing apparatus for queuing calling parties waiting to be connected to a service position, and for calculating queue position data or wait time data and transmitting the queue data to the calling parties. The queued calling parties can also reach alternate destinations by inputting digit information for routing queued calling parties to such destinations.
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申请公布号 |
US5020095(A) |
申请公布日期 |
1991.05.28 |
申请号 |
US19880272091 |
申请日期 |
1988.11.16 |
申请人 |
DYTEL CORPORATION |
发明人 |
MORGANSTEIN, SANFORD J.;KRAKAU, HERBERT J.;MEHTA, BAKULESH A.;KLECKA, MARK D.;CARLETON, ROBERT |
分类号 |
H04M3/487;H04M3/523 |
主分类号 |
H04M3/487 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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