A PROCESS AND A SYSTEM FOR SERVING CUSTOMERS IN A SPECIFIC QUEUE SEQUENCE

摘要

A process for serving customers in a specific queue sequence at a plurality of service points, etc., such as bank or post office service points, for example, and a system for carrying out the said process. The process and the sytem make it possible, amongst other things, for customers to be able to select a specific service point, etc. at which service is desired, while maintaining a turn-number system which is common to all the service points. If a customer indicates, when being allocated a turn-number, etc., that he selects a desired service point, etc., the process entails registering the indication in a memory unit (6), the customers being served in numerical sequence at the service points, etc. which are free, and any selective customers being served at their desired service point, preferably when the correct number comes up, and as the selected service point becomes free.