Requesting emergency services via remote control

摘要

A method and system for contacting emergency service providers may allow using a remote control (RC) at a multimedia content distribution network (MCDN) client location. An MCDN user may use the RC, which may be configured to control customer premises equipment at the MCDN client, to signal an emergency event. In response, an MCDN server may be queried for emergency user information associated with the MCDN client and/or the MCDN user. Based on the emergency user information, third parties, such as emergency service providers, medical service providers, or private persons, may be contacted via the MCDN. A communications channel, including audio and/or video, between an emergency service provider and the MCDN client may be initiated based on the emergency user information.

主权项

1. An emergency service method, comprising:
receiving, by a customer premises device of a multimedia network client, a remote control signal, indicative of an emergency event, from a remote control for the customer premises device; obtaining emergency service information indicative of an address of a customer premises corresponding to the customer premises device; obtaining a location of a remote control radio frequency identification (RFID) tag within the customer premises; sending, by the customer premises device, an emergency service request to an emergency service provider, the emergency service request including:
the address of the customer premises; andthe location of the of the remote control RFID tag within the customer premises; andvideo connection information for establishing a video connection from the customer premises device to the emergency service provider; receiving, from the emergency service provider, a request to establish a communication connection with a peripheral device coupled to a peripheral bus interface of the customer premises device; and establishing the communication connection between the peripheral device and the emergency service provider.