EMAIL MINING SYSTEM

摘要

An improved technology in the form of a method and system automatically transforms unstructured, free form, emails into lead data and other account data useful for business applications, such as marketing, training, support, or the like. The method includes receiving emails in a system in which lead and account information is provided and, with a data mining and natural language parser, automatically identifying lead and account information. The lead and account information is optionally stored in a database, and is provided to designated personnel.

主权项

1. A method for automatically transforming emails into lead record data or account data, the method comprising:
a computer hardware device receiving a plurality of emails; the computer hardware device identifying at least one type of email from the plurality of emails; a natural language parser executing on a processor transforming the at least one type of email into relevant information data by parsing the relevant information data from an unstructured free form body of the at least one type of email identified; an intelligent inference module executing on a processor transforming the relevant information data into recognized data formats and common elements; the computer hardware device storing the transformed at least one type of email into a standardized, persistent data store for retrieval, reporting, and analytics; and the computer hardware device generating and outputting the lead record data or account data with data originating from the parsed relevant information data and the recognized data formats and common elements.