CUSTOMER SATISFACTION VALUE CALCULATION APPARATUS, CUSTOMER SATISFACTION VALUE CALCULATION METHOD AND CUSTOMER SATISFACTION VALUE CALCULATION PROGRAM

摘要

PROBLEM TO BE SOLVED: To collect a large amount of customer satisfaction values from many customers.SOLUTION: A customer satisfaction value calculation apparatus 10 includes: an inquiry transmission section 12 that transmits an inquiry relevant to customer satisfaction to a terminal 20; a response reception section 13 that receives an input of a response to the inquiry; a time management section 14 that measures a period of time required for the response; and a customer satisfaction value calculation section 15 that calculates a customer satisfaction value which represents the level of customer satisfaction relevant to the inquiry based on the response and the period of time required for the response.SELECTED DRAWING: Figure 2