VEHICLE SERVICE STATUS TRACKING SYSTEM AND METHOD

摘要

A system and methods to allow multiple stations in geographically dispersed locations to monitor and track vehicle repair record and service status information in a coordinated fashion. In a service area comprised of a numbe r of geographically-bounded service regions, at least one regional communications terminal is provided in communication with a plurality of local communicatio ns terminals. Each local communications terminal and regional communications terminal communicates with a vehicle service status database. Vehicle servic e events are entered into a vehicle tracking system and maintained using the vehicle status database. Database files are exchanged between local communications terminals and regional communications terminals and with a central equipment manager in order to provide timely and accurate dissemination of service status. Vehicle service status, including an equipment availability prediction, is shared with marketing offices and retail locations to enable personnel at such locations to make informed decisions in allocating particular equipment to a customer bas ed on the customer's needs.