Emergency communication solution

摘要

A communication system for emergency communication comprises a communication server to establish an IP based voice communication between an endpoint and a monitoring center. In one implementation, the system establishes an emergency call using an emergency communication system comprising a communication endpoint, a communication interface and a monitoring center comprising an automation system and a communication server to establish an IP based voice communication. The system initiates the emergency call at the endpoint location using the communication interface, establishes an IP based voice communication between the endpoint and the monitoring center via the communication server, and automatically sends a message from the communication server to the automation system when the call is initiated.

主权项

1. A method comprising:
providing a computer server coupled to a communications network supporting Internet Protocol (IP) based communications; providing a plurality of remote devices, each remote device associated with a predetermined element of infrastructure, connected to the communications network and supporting IP based communications; determining connectivity of the plurality of remote devices to the communications network via “heart beat” IP messages; determining an event associated with a remote device of the plurality of remote devices; determining at the computer server an action in dependence upon the determined connectivity or the determination of an event; and performing the action, wherein the action comprises: a first alarm sequence when the determination is respect to connectivity; and a second alarm sequence when the determination is with respect to an event.