发明名称 IT SERVICES INTEGRATED WORK MANAGEMENT
摘要 A method and system for work management with respect to delivery of IT services is provided. The method includes identifying via a plurality of integrated computer sensor devices within a work management computing system, work types associated with computer based work functions executed by multiple work execution computing systems connected to a work management computing system. Specified work functions of the computer based work functions are defined and multiple interfaces connected between the multiple work execution computing systems and the work management computing system are identified. Groups of the specified work functions are consolidated based on associated work types and each group is modified based on update data. Resources associated with execution of each group are optimized and resource staffing plan associated with resources is generated.
申请公布号 US2017039506(A1) 申请公布日期 2017.02.09
申请号 US201514819699 申请日期 2015.08.06
申请人 INTERNATIONAL BUSINESS MACHINES CORPORATION 发明人 Phadke Sameer G.
分类号 G06Q10/06 主分类号 G06Q10/06
代理机构 代理人
主权项 1. An IT services based integrated work management method comprising: identifying, by a computer processor of a work management computing system, work types associated with a plurality of computer based work functions executed by multiple work execution computing systems connected to said work management computing system; defining within said work management system, by said computer processor, specified work functions of said plurality of computer based work functions; identifying, by said computer processor, multiple interfaces connected between said multiple work execution computing systems and said work management computing system, wherein said multiple interfaces enable access to said multiple work execution computing systems and said work management computing system; consolidating, by said computer processor, groups of said specified work functions based on associated work types, work groups, or competencies related to work elements; modifying, by said computer processor based on update data, each group of said groups of said specified work functions; optimizing, by said computing system, resources associated with execution of each said group; and generating, by said computer processor based on results of said optimizing, a resource staffing plan associated with said resources.
地址 Armonk NY US