SYSTEMS AND METHODS FOR PROVIDING CONTEXT TO A FORWARDED CALL

摘要

Systems and methods for providing context to a forwarded call include a private branch exchange (PBX) that has an interface for receiving a call from a calling device. The call includes a caller ID of the calling device. The PBX stores a company ID for identifying the company and includes a signal handler for forwarding the received call as a forwarded call to a receiving device, and a caller ID enhancer for adding context to the forwarded call. The context includes the company ID and a selection made by a user of the calling device. The receiving device displays the context prior to answering the forwarded call.

主权项

1. A method for providing context to a forwarded call, comprising:
receiving, within a private branch exchange (PBX) of a company, an incoming call from a calling device, the incoming call including a caller ID of the calling device; forwarding the incoming call to a receiving device external to the company, a protocol of the forwarded call including the caller ID; and adding context information to at least one field of the protocol of the forwarded call, the context information including a company ID of the company and the caller ID of the calling device; wherein the receiving device receives the context information prior to answering the forwarded call.