SYSTEM AND METHOD FOR ADDRESSING COMMUNICATION ISSUES FOR CONTACT CENTER SERVICE QUALITY
摘要
A system and method include a processor and a memory, where the memory stores instructions, which when executed by the processor, causes the processor to determine whether a session is hard-to-understand. When the session is hard-to-understand the processor provides an adjustment for the session.
申请公布号
WO2016019072(A1)
申请公布日期
2016.02.04
申请号
WO2015US42755
申请日期
2015.07.29
申请人
GENESYS TELECOMMUNICATIONS LABORATORIES, INC.
发明人
RISTOCK, HERBERT WILLI ARTUR;KONIG, YOCHAI;ZHAKOV, VYACHESLAV;SAYKO, VYACHESLAV;TAMBLYN, ERIC
