INTERACTIVE AND CUSTOM-SUPPORT KIOSK, METHODS AND SYSTEM

摘要

An interactive and custom support kiosk is disclosed. In one embodiment, a kiosk is provided including a user attribute identification system and a region-specific linkage. The user attribute identification system may be a user language identification system where the user's preferred language may be detected. With detection of a user's preferred language, the kiosk may display a language-customized display with customized features based on the identified language. In some embodiments, the customized features may include a language-based experience format similar to a user's experience which would be expected in the user's home geography. In some examples, a second level of interaction may be provided wherein the user may be connected to a region-specific operator. The operator may provide immediate live help or assistance through the kiosk. In addition, security controls may be provided with the interactive language and custom support kiosk.

主权项

1. An interactive and custom support kiosk comprising
a user attribute identification system, including a data input device, an attribute detection engine to detect a select attribute, and a customization engine to provide customized features based on the detected attribute; and a region specific linkage, including a routing engine to automatically select an operator based on the detected attribute, and a connection engine to electronically connect the selected operator to the kiosk.