Method and system of converting a generic tool and customer service system into a specific tool and specific customer service system

摘要

Provided is a method for converting a generic system into a specifically-branded system after the sale of an item. The method alleviates a supplier's inventory burdens by allowing the supplier to inventory generic items, rather than items specifically branded for a particular retailer. The items may be branded with the selling retailer's logo or indicia after the sale of the item. Furthermore, the item may be associated with a customer service system, which may also be branded with the selling retailer's logo after the sale of the item. The conversion of the item and customer service system from a generic item and system into a specifically-branded item and system may foster the relationship between the supplier and retailer and entice the retailer to maintain the relationship with the supplier.

主权项

1. A method of associating a specific private label retailer with an electronic automotive diagnostic device sold by a plurality of retailers and provided by a provider, the method comprising the steps of:
a) providing, by the provider, a generically configured version of the electronic automotive diagnostic device for sale to a plurality of private label retailers separate from the provider, the electronic automotive diagnostic device provided to each of the plurality of private label retailers being substantially the same and being configured to retrieve diagnostic data from an onboard computer located on a vehicle; b) providing to an end user of the electronic automotive diagnostic device, after retail sale of the electronic automotive diagnostic device to the end user by the specific private label retailer of the plurality of private label retailers, a list of the plurality of private label retailers; c) receiving retailer data on the electronic automotive diagnostic device from an end user identifying the specific private label retailer from which the electronic automotive diagnostic device was purchased; d) configuring the electronic automotive diagnostic device to a branded variant thereof to display first identification indicia specifically associated with the specific private label retailer of the plurality of private label retailers to increase the end user's association with the identified specific private label retailer, in response to receipt of the retailer data; e) providing a customer service system including a base website with at least one database and a plurality of portals in operative communication with the at least one database, each of the plurality of portals having identification indicia associated with a respective one of the plurality of private label retailers; and f) configuring the customer service system by correlating the branded variant of the electronic automotive diagnostic device with one of the plurality of portals having second identification indicia associated with the identified specific private label retailer, the one of the plurality of portals including a graphical interface having an appearance of being a private label retailer website of the identified specific private label retailer and providing a unified user experience in conjunction with functionalities as modified and tailored by the specific private label retailer, in response to receipt of the retailer data.