Centralized Caller Profile System and Methods for Routing and Prioritizing Calls

摘要

Disclosed is a Centralized Caller Profile System and methods for routing and prioritizing calls. The disclosed systems and methods provide enhanced customer service by allowing multiple parties to update and share the same set of profile information from a centralized database. The disclosed systems and methods provide for faster, easier access to profile information, more efficient call routing, and the ability to prioritize callers in a caller queue.

主权项

1. A Priority Caller Queue System, comprising:
a Caller; a Called Party; a Caller Queue; an Agent; a transfer of the Caller from the Called Party to the Caller Queue for the Agent; a preferential positioning of the Caller in the Caller Queue.