System to record and analyze voice message usage information

摘要

A voice message system records voice message usage information by creating voice message records when a voice message is sent and when it is received. The voice message record includes: the voice message, a voice message sender identity, a voice message recipient identity, and voice message action records. A voice message action records includes a voice message action that specifies an action on the voice message, and a voice message action time that includes the time at which the action occurs. Voice message actions include sent, received, and listened. The system further includes a voice message analyzer for analyzing voice message records, and a voice message reporter for generating reports from an analysis by the analyzer. The voice message system provides tractable information for voice messages, allowing companies to enforce a voice message usage policy.

主权项

1. A method for providing a voice message service to a user, comprising:
(a) in response to the user sending a first voice message:
(a1) creating, by a computing system, a first voice message record for the first voice message;(a2) marking the user as a first sender of the first voice message;(a3) sending the first voice message to a recipient; and(a4) recording in the first voice message record, by the computing system, a first send action for the sending of the first voice message by the first sender and a first receive action for receiving the first voice message by the recipient; (b) in response to the user receiving a second voice message from a second sender:
(b1) creating, by the computing system, a second voice message record for the second voice message; and(b2) recording in the second voice message record, by the computing system, a second send action for the sending of the second voice message by the second sender and a second receive action for the receiving of the second voice message by the user; and (c) in response to a query from the user, retrieving the first voice message record and the second voice message record.