| 发明名称 |
SYSTEM AND METHOD FOR OPTIMIZING AGENT LOGIN IN A CONTACT CENTER |
| 摘要 |
An agent login optimization system for optimizing login of agents at communication managers of a contact center is provided. The agent login optimization system includes a monitoring module for monitoring predetermined activities at a plurality of communication managers in the contact center. The monitoring includes monitoring call traffic at the plurality of communication managers and monitoring login requests of agents. The agent login optimization system further includes a determination module configured to determine a suitable communication manager from the plurality of communication managers based upon the monitoring to login an agent. The agent login optimization system further includes an agent login module for logging the agent into the suitable communication manager. |
| 申请公布号 |
US2014379890(A1) |
申请公布日期 |
2014.12.25 |
| 申请号 |
US201313922555 |
申请日期 |
2013.06.20 |
| 申请人 |
Avaya Inc. |
发明人 |
Shaffer Shmuel;McCormack Tony |
| 分类号 |
H04L12/26 |
主分类号 |
H04L12/26 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. An agent login optimization system for optimizing login of agents at communication managers in a contact center, comprising:
a monitoring module configured to monitor predetermined activities at a plurality of communication managers in the contact center; a determination module configured to determine a suitable communication manager from the plurality of communication managers based upon the monitoring to login an agent; and an agent login module for logging the agent into the suitable communication manager. |
| 地址 |
Basking Ridge NJ US |
