| 发明名称 |
METHOD AND APPARATUS FOR MANAGING VISITOR INTERACTIONS |
| 摘要 |
In accordance with an example embodiment a method and apparatus for managing visitor interactions is provided. The method comprises detecting a website access event corresponding to a visitor. The method further comprises determining, upon detecting the website access event, if an interaction invitation is available from among a maximum number of interaction invitations computed to be offered to visitors for facilitating the visitor interactions with agents. The maximum number of interaction invitations computed based on a number of active agents. The interaction invitation is provided to the visitor if the interaction invitation is determined to be available. |
| 申请公布号 |
US2014358612(A1) |
申请公布日期 |
2014.12.04 |
| 申请号 |
US201414294005 |
申请日期 |
2014.06.02 |
| 申请人 |
24/7 Customer, Inc. |
发明人 |
SRI Mathangi;Reddy Rakesh;Kannan Pallipuram V. |
| 分类号 |
G06Q30/00;G06Q10/06 |
主分类号 |
G06Q30/00 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A computer-implemented method comprising:
detecting, by a processor, a website access event corresponding to a visitor; determining by the processor, upon detecting the website access event, if an interaction invitation is available from among a maximum number of interaction invitations computed to be offered to visitors for facilitating visitor interactions with agents, the maximum number of interaction invitations computed based on a number of active agents; and providing, by the processor, the interaction invitation to the visitor if the interaction invitation is determined to be available. |
| 地址 |
Campbell CA US |
