METHOD AND APPARATUS FOR CUSTOMIZING CONVERSATION AGENTS BASED ON USER CHARACTERISTICS

摘要

A conversation-simulating system facilitates simulating an intelligent conversation with a human user. During operation, the system can receive a user-statement from the user during a simulated conversation, and generates a set of automatic-statements that each responds to the user-statement. The system then determines a set of behavior-characteristics for the user, and computes relevance scores for the automatic-statements based on the behavior-characteristics. Each relevance score indicates an outcome quality that the user is likely to perceive for the automatic-statement as a response to the user-statement. The system selects an automatic-statement that has a highest relevance score from the set of automatic-statements, and provides the selected automatic-statement to the user.

主权项

1. A computer-implemented method, comprising:
receiving, by a computing device, a user-statement from a user during a simulated conversation with the user; determining a set of automatic-statements that each responds to the user-statement; determining a set of behavior-characteristics associated with the user; computing relevance scores for the automatic-statements based on the behavior-characteristics, wherein a respective relevance score indicates an outcome quality that the user is likely to perceive for the automatic-statement as a response to the user-statement; selecting an automatic-statement that has a highest relevance score from the set of automatic-statements; and providing the selected automatic-statement to the user.