Automated attendant multimedia session

摘要

An automated attendant system is made multimedia capable by adding a combined user agent to the automated attendant. A search is done to verify that the caller to the automated attendant has combined user agent capabilities. If so, the caller receives multimedia content from the automated attendant's combined user agent so that the content may be presented on the caller's computer to assist the caller in navigating through the automated attendant's menus and options. Upon selection of a desired connection from the menus and options, the automated attendant's combined user agent helps the caller be connected by voice to the selected connection.

主权项

1. A method of assisting callers using an automated response system, comprising:
receiving a SIP message from a caller terminal requesting a communication session; determining an IP address and at least one caller terminal capability from the SIP message; accessing a combined user agent database using an identifier associated with the caller terminal to determine if the caller terminal can display selectable multimedia call options; and transmitting a web page including selectable multimedia call options to the caller terminal when a determination is made that the caller terminal can display selectable multimedia call options.