Systems, methods and machine-readable mediums for integrated quality assurance brokering services

摘要

Systems, methods and machine-readable mediums for interfacing a plurality of service providers to address at least one service issue are provided. The systems may include a storage device and a processor. The storage device may store service provider data and service request data for a plurality of service providers. The service request data identifies at least one service issue with one or more of the plurality of service providers. The processor may be programmed to receive the service provider data from a plurality of service provider terminals, receive the service request data from at least one remote terminal, store the service provider data and the service request data in the storage device, and facilitate communication between the first service provider terminal and the customer terminal to address the at least one service issue. The computer readable mediums provide instructions to cause the processor to perform the operations above.

主权项

1. A system comprising:
a processor; and a memory storing instructions that, when executed by the processor, cause the processor to perform operations comprising
receiving, from a first service provider, first service provider data, the first service provider data comprising information regarding a service provided by the first service provider, the first service provider corresponding to a first service industry,receiving, from a second service provider, second service provider data, the second service provider corresponding to a second service industry, wherein the first service industry and the second service industry are different,receiving, from a customer, service request data identifying a problem associated with a performance of the service provided by the first service provider,in response to receiving the service request data, reporting the service request data to the first service provider and to other customers,receiving, from the first service provider, a request for support to address the problem associated with the performance of the service provided by the first service provider,in response to receiving the request, soliciting bids from a plurality of service providers to address the problem associated with the performance of the service provided by the first service provider, wherein the second service provider is one of the plurality of service providers, andtransmitting, to the customer, a notification message that the problem associated with the performance of the service provided by the first service provider has been resolved.