Apparatus and method for using equipment remote monitoring to generate automated product sales offerings

摘要

A method and apparatus for using remote monitoring of customer equipment to generate product sales offers includes an equipment database storing parametric data information related to the operating parameters of the equipment and a product database storing product information related to a plurality of devices and service offered by the service company performing the monitoring. The product information includes limits that are compared with values of the parametric data information in an offer generator to generate a sales offer when the value and the limit have a predetermined relationship. The offer is transmitted to the customer on a web page, by regular mail or e-mail, or by a sales staff of the service company.

主权项

1. An apparatus for using data obtained from remote monitoring of customer elevator or escalator equipment for service purposes to generate product sales offers to the customer comprising:
customer elevator or escalator equipment in an elevator installation or an escalator installation generating dynamic parametric data information including electrical and mechanical operating parameters detected by said customer elevator or escalator equipment, said operating parameters including an environmental parameter and an equipment performance parameter, the installation being remotely monitored to receive said dynamic parametric data information on a regular basis for service purposes; a remote monitor interface located at the installation and connected to said customer elevator or escalator equipment for receiving said dynamic parametric data information as generated; an equipment database storage device remote from the installation and in communication with said remote monitor interface for receiving said dynamic parametric data information on the regular basis and storing said dynamic parametric data information in a form suitable for determining when to take corrective service action at the installation based upon said dynamic parametric data information; a product database storage device for storing product information related to characteristics of a plurality of products related to said customer elevator or escalator equipment, said product information for each said characteristic including a limit corresponding to a value of said dynamic parametric data information of an associated one of said operating parameters; and an offer generator connected to said equipment database storage device and to said product database storage device, the offer generator comparing a value of said stored dynamic parametric data information of a selected one of said operating parameters with at least one of said stored product information limits corresponding to said selected one operating parameter, said offer generator generating a sales offer directed to the customer associated with the customer elevator or escalator equipment for a product associated with said limit when said value and said limit have a predetermined relationship representing a maintenance requirement, said sales offer providing the customer with access to a web server enabling the customer to order the product associated with the limit.