USING HUMAN WIZARDS IN A CONVERSATIONAL UNDERSTANDING SYSTEM

摘要

A wizard control panel may be used by a human wizard to adjust the operation of a Natural Language (NL) conversational system during a real-time dialog flow. Input to the wizard control panel is detected and used to interrupt/change an automatic operation of one or more of the NL conversational system components used during the flow. For example, the wizard control panel may be used to adjust results determined by an Automated Speech Recognition (ASR) component, a Natural Language Understanding (NLU) component, a Dialog Manager (DM) component, and a Natural Language Generation (NLG) before the results are used to perform an automatic operation within the flow. A timeout may also be set such that when the timeout expires, the conversational system performs an automated operation by using the results shown in the wizard control panel (edited/not edited).

主权项

1. A method for using a wizard control panel in a natural language (NL) conversational system, comprising:
receiving a user interaction with the NL conversational system that includes the use of an Automated Speech Recognition (ASR) component, a Natural Language Understanding (NLU) component, a Dialog Manager (DM) component, and a Natural Language Generation (NLG) component during a dialog flow; displaying the wizard control panel including a display of elements that are used for affecting an automatic operation of at least one of the different components of the NL conversational system during the dialog flow; determining when an input is received that is associated with one of the elements of the wizard control panel; determining a current component of the dialog flow; and submitting to the current component updated results based on the input that modify results automatically determined by the current component of the NL conversational system.