| 发明名称 |
SYSTEM AND METHOD FOR PROCESSING PRIVATE MESSAGES IN A CONTACT CENTER |
| 摘要 |
A system for exchanging private messages with a contact center over a network includes: a media server including a plurality of media drivers configured to interface with a plurality of social media networks, the media server being configured to maintain a session corresponding to a conversation comprising at least one message, the conversation being conducted on one of the plurality of social media networks; and a chat server configured to: maintain a chat session corresponding to the session; transmit and receive the at least one message of the conversation; and store the at least one message of the conversation in association with the chat session. |
| 申请公布号 |
US2014237057(A1) |
申请公布日期 |
2014.08.21 |
| 申请号 |
US201313773557 |
申请日期 |
2013.02.21 |
| 申请人 |
GENESYS TELECOMMUNICATIONS LABORATORIES, INC. |
发明人 |
Khodorenko Alex |
| 分类号 |
H04L12/58 |
主分类号 |
H04L12/58 |
| 代理机构 |
|
代理人 |
|
| 主权项 |
1. A system for exchanging private messages with a contact center over a network, the system comprising:
a media server comprising a plurality of media drivers configured to interface with a plurality of social media networks, the media server being configured to maintain a session corresponding to a conversation comprising at least one message, the conversation being conducted on one of the plurality of social media networks; and a chat server configured to:
maintain a chat session corresponding to the session;transmit and receive the at least one message of the conversation; andstore the at least one message of the conversation in association with the chat session. |
| 地址 |
Daly City CA US |
