发明名称 |
Technical support agent and technical support service delivery platform |
摘要 |
An embodiment of a method for providing technical support service includes generating a plurality of problem resolutions that are determined to resolve an identified technical problem; attributing weights to each of said plurality of problem resolutions according to frequency of use; and in response to a request to resolve said identified problem, selecting a problem resolution from among said plurality of problem resolutions based at least in part on said attributed weights. |
申请公布号 |
US8666921(B2) |
申请公布日期 |
2014.03.04 |
申请号 |
US201213588886 |
申请日期 |
2012.08.17 |
申请人 |
FISHER, JR. JOHN W.;TROPPUS SOFTWARE CORPORATION |
发明人 |
FISHER, JR. JOHN W. |
分类号 |
G06N5/02 |
主分类号 |
G06N5/02 |
代理机构 |
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代理人 |
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主权项 |
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地址 |
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