METHODS AND SYSTEMS FOR INVESTIGATING FRAUDULENT TRANSACTIONS

摘要

Computer systems and methods for managing the investigation of potentially fraudulent payment card transactions are provided. The computer system includes a memory device for storing data and a processor in communication with the memory device. The computer system is programmed to retrieve a case representing at least one transaction initiated with a payment card and designated as potentially fraudulent, provide the case to a contact management system, retrieve cardholder card and contact information for the actual cardholder associated with the payment card used in the at least one transaction, and provide the cardholder card and contact information to the contact management system, wherein the contact management system is configured to initiate an investigation into the case based on the cardholder card and contact information.