发明名称 METHOD FOR PLAYING A SEQUENCE OF AUDIO CONTENTS AS WAITING MESSAGE, AND CALL CENTRE SYSTEM
摘要 <p>A method for playing a sequence of audio contents as waiting message of a private automatic branch exchange (PABX) (10), the PABX - being able to receive incoming calls from a telephonic network (30) and to put them on hold, - the PABX being connected to an advertisement management server (20), storing a set of audio contents (A1,A2,...) being recorded audio messages, the method comprising the steps of: (a) creating a template sequence message (S) at the advertisement management server (20), - said template sequence message (S) comprising a plurality of successive slots (S1, S2,... ) able to receive an audio content; (b) sending the template sequence message (S) and the set (A) of audio contents to the PABX; (c) for each incoming call received and placed on hold by the PABX, performing the steps of: (c1 ) organizing the set (A) of audio contents in a random order; (c2) inserting the successive audio contents (A1, A2,... ) respectively in the successive slots (S1, S2,...) of the template sequence message (S) according to the random order; and (c3) playing the completed template sequence message (S*) in which the audio cotents have been inserted as long as the incoming call is on hold.</p>
申请公布号 EP2643979(A1) 申请公布日期 2013.10.02
申请号 EP20110788144 申请日期 2011.11.24
申请人 PMT 发明人 PELEN, FRANCOIS
分类号 H04Q3/62;G06Q30/00;H04M3/487 主分类号 H04Q3/62
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